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I stand behind the quality of my work and offer structured revisions to ensure your satisfaction. Here's how it works.
Last updated: August 2026
We believe in building client relationships based on trust and clear communication. While our goal is always 100% client satisfaction, the nature of creative services requires a fair policy that protects both parties. Please read this policy before initiating any project.
The initial 50% deposit paid to begin a project is strictly non-refundable. This deposit covers the time invested in project planning, research, consultation, initial drafts, and resource allocation. Once work has commenced, the deposit is earned regardless of the final outcome.
Each project includes up to 3 rounds of revisions within the original scope. Revisions are an opportunity to refine and perfect the work — not to change the project direction. A "round" means one consolidated set of feedback submitted at one time. Multiple separate feedback messages may be treated as multiple rounds.
Revisions within scope include: minor timing/pacing adjustments, colour correction tweaks, text changes, audio adjustments, and adding/removing specific elements. Out-of-scope changes that incur additional charges include: changing the video concept entirely, adding new sequences, rewriting the entire script or narrative flow, and requesting a full stylistic overhaul after the first draft is approved.
A partial refund on the balance (the remaining 50%) may be considered under the following conditions: The project has not yet been started (beyond discovery/planning). The deliverables fundamentally do not match the agreed-upon project brief. The Editor fails to deliver within the agreed timeline without prior communication. Refund requests must be submitted in writing within 7 days of delivery.
Once the final files have been delivered and/or downloaded by the Client, no refund can be issued. At this point, the work is considered accepted. If issues arise after delivery, we encourage clients to reach out and we will make reasonable efforts to resolve them at no extra charge, within the revision scope.
If the Client cancels a project after work has begun: The non-refundable deposit is forfeited. If more than 50% of the project work has been completed, the full balance may be charged. Cancellation must be submitted in writing via email or WhatsApp and acknowledged by the Editor.
We strongly prefer to resolve any disputes directly and amicably. If you are unhappy with any aspect of the work, please contact us immediately at suhelalase3@gmail.com. We will make every reasonable effort to find a fair resolution before any formal escalation.
To initiate a refund request or discuss a concern, contact Suhel Alase directly: Email: suhelalase3@gmail.com | WhatsApp: +91 87673 95353. Please include your project name, payment receipt, and a description of your concern.
Have a concern or question?
I'm always open to communication. Let's work it out before it becomes an issue.